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FAQ

Common questions

LiftCrew shows you a feed of lifters sorted by shared gym, workout style, and experience level. Tap a profile to read their bio and training preferences, then send them an intro message to request a connection. Once they accept, you're matched and can chat directly to plan your sessions.
First, make sure location access is enabled: go to your iPhone's Settings → LiftCrew → Location and select "While Using the App." If you'd prefer not to share your location, you can also type your city or zip code directly in the app's location banner on the Discover screen — we'll use that to show you nearby gyms and lifters.
You can delete your account directly in the app: open the Profile tab, scroll to the very bottom, and tap Delete Account. You'll be asked to confirm before anything is deleted. This permanently removes your profile, photos, connections, and all messages — it cannot be undone. If you run into any issues, contact us using the form below.
Open the user's profile, tap Send Intro Message to expand the action area, then scroll down and tap Report or Block. You can report a no-show, harassment, a fake profile, inappropriate content, or another reason. Blocking immediately removes them from your Discover feed and prevents any further contact. All reports are reviewed by our team.
Check your internet connection first. Messages require an active connection to send. If you're connected but messages still aren't going through, try closing and reopening the app. If the problem persists, the other user may have deleted their account or there may be a temporary service issue — reach out to us using the form below and we'll look into it.

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